Terms for individual bookings

The terms and conditions below apply to bookings made by private individuals and travel agencies, unless a special agreement has been made. Separate rules apply to group reservations for five glass cabins or more. The hotel reserves the right to apply different terms and conditions for public holidays, special events, seasonal circumstances or additional services that require them.

Booking and confirmation

When booking a glass cabin, your name, address, telephone number, email address and method of payment are required. The hotel may apply different requirements to secure a booking, such as a booking fee or a credit-card guarantee.

Guests are requested to inform Arctic Skylight Lodge of any food allergies, dietary requirements or special arrangements relevant to their stay at the time of booking.

Guests do not need to disclose general medical conditions. However, if a guest has specific needs that may affect their accommodation or use of the lodge’s facilities, we encourage them to contact us in advance so that we can discuss what arrangements may be possible.

All special arrangements are subject to confirmation by Arctic Skylight Lodge.

A booking is confirmed either automatically through our system or by a separate email from our staff. If you do not receive a booking confirmation email, please contact us as soon as possible: info@arcticskylightlodge.com or +358 40 506 3595.

The room prices include breakfast. Beverages and extra services will be charged separately.

Online bookings

Online bookings follow the payment and reservation confirmation terms below.

Arctic Skylight Lodge is not responsible for a failed booking.

Payment and reservation confirmation

Arctic Skylight Lodge accepts the most common credit and debit cards. The hotel is not obliged to accept foreign currency, vouchers, checks or credit/debit cards unless the hotel has volunteered to do so.

Once your reservation has been confirmed, Arctic Skylight Lodge will send you a secure payment link.

Full payment is required within seven calendar days of the payment link being sent, unless an earlier deadline is specified.

For bookings made close to the arrival date, immediate payment may be required.

If payment is not received by the specified deadline, the reservation will be cancelled.

Payment on arrival is permitted only when expressly agreed with Arctic Skylight Lodge in advance. When booking accommodation, the hotel is entitled to approve and charge international credit cards.

Payment online

Online reservations are paid using the secure payment link sent by Arctic Skylight Lodge, according to the payment terms above. The customer is responsible for printing a receipt, the description of the services and accommodation, driving instructions and booking conditions. The reservation system sends the booking confirmation to the email address provided by the customer.

Cancellation

Cancellations must always be made in writing by email to info@arcticskylightlodge.com.
A cancellation becomes valid as soon as Arctic Skylight Lodge receives it in writing. If you wish to change your booking, the new arrangements constitute an entirely new booking. Leaving the invoice unpaid is not a valid cancellation.

Cancellations received by Arctic Skylight Lodge no later than 17:00 Finnish local time on the date 45 calendar days before arrival qualify for a 50% refund. Cancellations received after this deadline are subject to the full booking charge.

Arctic Skylight Lodge is not responsible for any currency discrepancy.

Customers are strongly advised to have valid travel insurance in case they unexpectedly need to cancel their booking.

Arctic Skylight Lodge’s right to cancel a booking

Arctic Skylight Lodge reserves the right to cancel a booking in the event of force majeure or other circumstances beyond its control, such as fire and/or water damage to the booked accommodation. In this case, we will notify you of the cancellation immediately and refund the total amount paid. If payment for accommodation is not received by the specified deadline, the reservation will be cancelled as set out above. Arctic Skylight Lodge also retains the right to cancel a booking if other agreed fees are not paid by the agreed date.

Liability and liability insurance

Arctic Skylight Lodge shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and the Finnish standards of recommended practices of programme services at all times when delivering offered services under these terms and conditions.

Arctic Skylight Lodge has general third-party liability insurance for bodily injury and property damage, subject to the terms and conditions of its insurer.

Personal travel insurance is strongly recommended for exceptional situations. Arctic Skylight Lodge is not obliged to accept cancellations without charge, for example on the basis of a medical certificate or equivalent documentation. The cancellation terms above also apply in these circumstances.

Your stay at Arctic Skylight Lodge

Accommodation

Check-in is at 16:00 and check-out is at 11:00.
Your glass cabin is available from 16:00 on your arrival day until 11:00 on your departure day. For security reasons, only the staff and the persons registered at the reception may use the facilities in the glass cabins.

Visitors are not allowed in the glass cabins. Please use the main building for socialising and meetings.

The accommodation uses registered ABLOY security keys. If a key is lost, guests are responsible for reasonable replacement costs, including the cost of obtaining authorised replacement keys. Where the loss compromises security and replacement is necessary, reasonable costs for replacing affected cylinders, locks and associated keys may be charged. A fee may be charged if you lock the key in the room after 22:00 and require a member of staff to come and let you in.

Breakfast

Breakfast is served from 08:00 to 10:00 and is included in the room price.

Dinner

Dinner is a fixed three-course menu, served from 17:00 to 22:00. It is included in the room price only where stated. Beverages are not included in the room price.

Please inform the restaurant of any food allergies, intolerances or dietary requirements when making your reservation.

We will make reasonable efforts to accommodate dietary requirements where possible. Certain requests may require advance preparation or alternative ingredients, and not all requirements can be accommodated.

Requests made at short notice will be considered based on available ingredients and the kitchen’s ability to prepare suitable dishes.

Guests with severe allergies should contact the restaurant before confirming their reservation so that we can discuss whether their requirements can be safely accommodated.

Cleaning, smoking and property damage

Normal final cleaning is included in the accommodation rate. Guests must leave furniture and equipment in reasonable condition. Normal wear and tear is excluded from additional charges.

Smoking inside cabins is strictly prohibited. Guests are responsible for reasonable additional costs caused by excessive soiling, significant stains, smoke contamination, persistent odours and damage.

Specialist cleaning, smoke remediation, repairs and replacement of damaged items may be charged where justified. Charges must reflect reasonable, documented actual costs. Supporting details are available to guests upon request.

Guest behaviour and responsibility at the hotel

At Arctic Skylight Lodge, guests are expected to behave considerately and follow the house rules. We reserve the right to terminate the contract and stop providing services to guests who violate the house rules or disturb other guests. You must still pay for your accommodation and any additional services you have booked, and you cannot claim a refund for services already paid for.

• Please do not touch the glass, pour water or throw any objects at the glass roof or windows.
• Do not place heavy objects against the windows.
• The accommodation may not be used by more people than are registered at reception.
• Use of tents, campers and caravans in the lodge grounds is not permitted.
• Smoking is strictly prohibited in all buildings. Any related charges follow the reasonable, documented actual-cost provisions under “Cleaning, smoking and property damage”.

If a customer continues to cause disturbance or danger on the premises or neighbouring premises despite warnings from Arctic Skylight Lodge, the lodge may terminate the contract immediately. The costs of the measures described above will be invoiced to the customer.

Customers must immediately report any damage they cause in the glass cabins to Arctic Skylight Lodge. Responsibility for related costs follows the reasonable, documented actual-cost provisions under “Cleaning, smoking and property damage”, excluding normal wear and tear.

Customers are responsible for unnecessary alarms they cause, including fire alarms, and will be charged the resulting costs.

Guest behaviour and responsibility in the surrounding nature and Ylläs

We value the nature around us, which is there for everyone to enjoy. To help keep the lodge grounds, surrounding nature, national park and wider Ylläs area clean and healthy, with diverse wildlife, we ask guests to understand and respect Finland’s “everyman’s right”. The freedom to roam comes with responsibilities:

You may:

• walk, ski, snowshoe or cycle in areas that are not taken into special use by the landowner (for example private gardens and agricultural fields). In the Ylläs area and the Pallas-Ylläs National Park, we kindly ask you to stay on the marked tracks.
• pick wild berries, mushrooms and flowers, as long as they are not protected species.
• fish with a rod and line (including ice-fishing)
• row a boat or canoe on rivers and lakes
• walk on a frozen lake

You may not:

• disturb other people or damage the environment
• move around in private gardens, plantations or cultivated fields
• break off branches, cut down or damage trees
• collect moss, lichen, soil or wood
• disturb the privacy of homes
• make an open fire on someone else’s land. There are numerous campfire places and huts to be used all over the Ylläs area and in the Pallas-Ylläs National Park.
• drive a motor vehicle off the road without the landowner’s permission. In the Ylläs area snowmobiles are allowed only on specifically marked trails.
• fish and hunt without the appropriate licences
• litter. What you carry into nature you can carry back again.

Complaints

All complaints and appeals concerning the condition of the accommodation must be raised immediately when the problem becomes apparent during the stay. If the faults are not addressed during the stay, a written complaint must be made to Arctic Skylight Lodge within one week after the stay. If the customer and Arctic Skylight Lodge cannot find an agreement in the dispute, the customer can contact the consumers’ complaint board of Finland and the disputes will be settled in the District Court of Lapland. The contract is governed by Finnish law.

Arctic Skylight Lodge is not responsible for harm or expenses caused by forces of nature, insects, wild animals or unexpected weather changes that cause frozen or snowy windows, or for problems with third-party services such as water, electricity or internet.

Other conditions

Accommodation reservations are not covered by the Package Travel Act. Arctic Skylight Lodge is not responsible for printing errors or changes made after brochures are printed.

Arctic Skylight Lodge reserves the right to change prices and correct errors in price information before a contract is signed.

Free Wi-Fi is available in the lodge grounds. Arctic Skylight Lodge is not liable to compensate customers for interruptions to the internet connection.

Contact and operator details

Arctic Skylight Lodge
Operated by Arctic Skylight Lodge Oy — Business ID 2997134-5
Email: info@arcticskylightlodge.com
Phone +358 40 506 35 95

Visiting Address:

Äkäslompolontie 2748
95970 Äkäslompolo (Muonio)
Finland